Escalate to SMS after 3 days past due.
Tier-1 accounts never go by SMS. Email finance first, then their account manager.
01
A rule
Every agent inherits it from the next run on. Versioned, and revertible.
02
Context
It enters the Company Brain, cited to the run and the person it came from.
03
An eval case
Replayed on every change. A model that gets this wrong is not promoted.
04
A training example
Labelled by the person who owns the process, on your own infrastructure.
Nine years of judgement, captured in ninety seconds of somebody's ordinary Tuesday. None of it left the building.
Illustrative. The workflow, the rule and the person are invented to show the shape of the thing, not drawn from a customer.